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By placing your order, you agree to be bound by mall242 Terms and Conditions. and Privacy Policy.
At Mall242, we aim to ensure customer satisfaction with every purchase. If you're not completely satisfied, please review our policy for returns, refunds, and cancellations below.
We accept returns under the following conditions:
To initiate a return, please contact our customer service team with your order number and reason for the return. Once your return request is approved, we will provide instructions on how to proceed.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Orders can be canceled if the request is made before the item has been shipped. To cancel an order, please contact our customer service team as soon as possible. If the item has already been dispatched, the cancellation will not be possible, and you will need to follow the return process once the item is delivered.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us with details of the issue, and we will guide you through the exchange process.
For further inquiries, please contact our customer service team.